LayerAssist
Start free trial

What happens after you hit send.

One real kind of problem, start to finish — so you know exactly what LayerAssist does, and when.

Get started

A site that suddenly shows a database error

  1. 10:02
    You

    My site just shows a message about a database error. Customers can’t see anything.

  2. 10:02
    LayerAssist

    I’ll look into it. Your site is on a hosting account — can you connect it? I need to read the site’s settings and error log.

  3. 10:04
    You connect your hosting account. It takes about a minute.
  4. 10:04

    What it checks

    • Your site: shows “Error establishing a database connection”
    • Hosting account: reachable
    • Database: running
    • Site settings: the database password doesn’t match
  5. 10:07

    What it changes

    Puts the correct database details in the site’s settings

  6. 10:07

    How it proves it worked

    Opens the homepage, a blog post and the admin login — all working

  7. 10:08
    LayerAssist

    Fixed. Your site couldn’t reach its database because the password was changed in your hosting panel but not in the site’s settings. I updated it and tested the site. Nothing else was changed.

What you’ll need

Usually just a login you already have: your hosting account (cPanel, Plesk, DirectAdmin), an FTP account, or your server’s address and password. Not sure where to find it? Ask LayerAssist — it tells you where to look.

When it can’t fix something

Some things need you: a domain that expired because the card on file ran out, or an outage inside your hosting company. LayerAssist tells you what it found and exactly what to ask them, so you’re never left guessing.

If something unexpected happens

It stops, notes the step where it happened and explains it. It doesn’t keep trying things on your live site.

Everything stays on record

Every conversation keeps what was checked, what was changed and the result. Next month, you’ll still know what happened.

Next: Security

From $9 a month · 14 days to change your mind

Next time something breaks, you’ll know who to ask.

Add your website and ask your first question today. Not for you? Cancel within 14 days to get your first payment back, minus only the AI work you used.

Free for 7 days · No credit card needed · No technical knowledge needed.